Virtual Call Centre Agent

Was that a human, or a bot? Offer your customer such natural, human-like conversations that they won't stop to wonder.

Give it a try?

This digital helper is part of the AutoMate platform for contactless insurance claim processing by award winning insurtech company Claim Technology

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Customers enjoy text messaging with with chatbots but it’s much more natural and human to just have a conversation, even if it’s with a virtual agent. Voca’s virtual agents are trained to fulfil a variety of tasks such as renewing a policy, collecting a payment or making a follow up call.

Scale your call centre without staff

Voca virtual agents can either make outbound calls from an automated dialler or handle incoming customer calls, with a seamless transfer to a human agent where required. This helper can pull and push data into your systems of record.

See for yourself
how it works

This helper can be run by pre-loading a list of calls into an outbound dialler for the virtual agent to action or by simply diverting your incoming calls to your Claim Technology dedicated phone number to enable customers to self-serve using a virtual agent.

On the shoulders
of giants

Voca.ai are passionate about helping companies deliver happier customers at scale, through natural, intelligent and empathetic spoken conversations, delivered by extraordinary AI-powered and EQ-enabled Voca Agents.

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Gain instant access to all our free-to-use tools. You'll be up and running within minutes. If not just reach out.

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