This digital helper is part of the AutoMate platform for contactless insurance claim processing by award winning insurtech company Claim Technology
Net Promoter Scorer
A great, simple way to understand your customers' level of loyalty is to send out a Net Promoter Score (NPS) survey
Give it a try?
By having customers answer a single question ‘On a scale from 1-10, how likely is it that you would recommend us to a friend or colleague?’ you can not only measure customer satisfaction, but whether customers like your company so much that they’d tell their friends about it.
Easily send out a customer survey
This helper will send an SMS or e-mail to the recipient to answer a single question. Based on the answer, a single supplementary question can be asked to either see what went wrong, what could be improved or what was most valued. Your NPS results can be viewed in our Portal application.
See for yourself
how it works
The maths is simple. Based on your customer responses, results are classified as ‘detractors’ (scores of 0-6), ‘passives’ (7-8) and ‘promoters’ (9-10). If 65% of your responses are promoters and 10% are detractors then your NPS score is 55 (65-10). Your NPS score can range between 100 and -100.
On the shoulders
of giants
This solution is powered by Claim Technology’s award-winning customer engagement product, Capture.
